Service policies

Last updated October 23, 2026

Cancellations
We kindly ask for at least 24 hours notice when canceling or rescheduling an appointment. Cancellations made with less than 24 hours notice are subject to a fee equal to 50% of the scheduled visit. Cancellations made on the day of the appointment are subject to a 100% charge.
We understand that illnesses and unexpected emergencies happen, and exceptions may be made at our discretion.
Repeated last minute cancellations may result in a loss of reoccuring appointment.

Deposits
A refundable deposit is required before your first scheduled appointment to secure your place on our schedule. Deposits are held for the duration of your services and refunded when services conclude, provided there are no outstanding balances or applicable cancellation charges.

Refunds
Because our work is a service performed in your home, completed visits aren’t refundable. If something isn’t right, tell us within 48 hours.  Billing questions go to [email protected] and are answered within two business days.

Privacy & Confidentiality
We respect your home, belongings and personal information. Client details are used only for business purposes and are handled with care. For additional information, please review our Privacy Policy.

Please contact us at [email protected] with any questions regarding our service policies.